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Privacy Policy

Privacy Policy

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Last Updated: December 30, 2025

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At Off the Beaten Path Psychology and Wellness Inc. (OBP Wellness), your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or communicate with us by phone, voicemail, text message, or email.

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By using our website or contacting our clinic, you consent to the practices described in this policy.

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1. Information We Collect

 

We may collect personal information when you interact with us online or by phone, including when you:

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  • Visit our website

  • Complete a contact or intake form

  • Book or inquire about services

  • Call, leave a voicemail, or send a text message

  • Subscribe to updates or communicate with our team

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The types of information we may collect include:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Appointment-related information

  • Payment information (processed securely through third-party providers)

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2. Phone Calls, Voicemails, and Text Messaging

 

OBP Wellness uses Quo, a privacy-focused, healthcare-appropriate communication platform, to manage incoming and outgoing phone calls, voicemails, and text messages.

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  • Voicemails are recorded and securely stored within Quo.

  • Messages may be routed to the appropriate psychologist or to our Practice Support Specialist for administrative follow-up.

  • Text messages may be used for administrative purposes only, such as responding to inquiries, providing booking information, or directing clients to appropriate next steps.

 

We do not use text messaging for therapy, crisis support, or clinical intervention.

By calling, leaving a voicemail, or sending a text message to our clinic, you acknowledge and consent to this form of communication. If you prefer not to leave a voicemail or communicate by text, you may contact us by email or through our secure booking systems instead.

 

3. How We Protect Your Information

 

We take reasonable administrative, technical, and physical safeguards to protect your personal information.

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  • Information is stored on secure systems with restricted access

  • Only authorized personnel have access to personal information

  • Third-party service providers are required to maintain confidentiality and appropriate security standards

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Payment information is processed through secure, encrypted third-party platforms and is not stored directly by OBP Wellness.

 

4. Disclosure of Information

 

We do not sell or trade your personal information.

We may share information only as necessary with:

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  • Website hosting providers

  • Practice management, scheduling, and communication platforms (such as Quo and Jane)

  • Payment processors

  • Legal or regulatory authorities when required by law

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All third-party providers are required to protect your information and use it only for authorized purposes.

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Non-identifying, aggregated data may be used for administrative or analytic purposes.

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5. Your Access to and Control Over Information

 

You have the right to:

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  • Request access to the personal information we have about you

  • Request corrections to inaccurate information

  • Request deletion of information, where appropriate and permitted by law

  • Ask questions or raise concerns about how your information is used

 

Requests can be made by contacting us using the information at the end of this policy.

You may unsubscribe from non-essential emails at any time using the link included in those communications.

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6. Third-Party Links

 

Our website may include links to third-party websites. These sites operate independently and have their own privacy policies. OBP Wellness is not responsible for the content or privacy practices of these external sites.

 

7. Changes to This Policy

 

We may update this Privacy Policy from time to time. Updates will be posted on this page, and the revised policy will apply to information collected after the effective date.

 

8. Scope of This Policy

 

This Privacy Policy applies to information collected through:

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  • Our website

  • Phone calls, voicemails, and text messages

  • Email and administrative communication

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It does not apply to information collected during therapy sessions, psychological services, or clinical records, which are governed by professional standards, regulatory requirements, and informed consent documents provided directly to clients.

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9. Your Consent

 

By using our website or communicating with our clinic, you consent to this Privacy Policy.

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10. Questions or Concerns

 

If you have questions or concerns about privacy or how your information is handled, please contact us: admin@obpwellness.com

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