Accessibility Policy

Off The Beaten Path Wellness is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone.

Whilst obpwellness.com strives to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.

If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact our accessibility coordinator, Kristy McConnell, by email. Your feedback will help us make improvements.

Privacy Policy

Last Updated: December 30, 2025

At Off the Beaten Path Psychology and Wellness Inc. (OBP Wellness), your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or communicate with us by phone, voicemail, text message, or email.

By using our website or contacting our clinic, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information when you interact with us online or by phone, including when you:

Visit our website
Complete a contact or intake form
Book or inquire about services
Call, leave a voicemail, or send a text message
Subscribe to updates or communicate with our team

The types of information we may collect include:

Name
Email address
Phone number
Mailing address
Appointment-related information
Payment information (processed securely through third-party providers)

2. Phone Calls, Voicemails, and Text Messaging

OBP Wellness uses Quo, a privacy-focused, healthcare-appropriate communication platform, to manage incoming and outgoing phone calls, voicemails, and text messages.

Voicemails are recorded and securely stored within Quo.
Messages may be routed to the appropriate psychologist or to our Practice Support Specialist for administrative follow-up.
Text messages may be used for administrative purposes only, such as responding to inquiries, providing booking information, or directing clients to appropriate next steps.

We do not use text messaging for therapy, crisis support, or clinical intervention.

By calling, leaving a voicemail, or sending a text message to our clinic, you acknowledge and consent to this form of communication. If you prefer not to leave a voicemail or communicate by text, you may contact us by email or through our secure booking systems instead.

3. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information.

Information is stored on secure systems with restricted access
Only authorized personnel have access to personal information
Third-party service providers are required to maintain confidentiality and appropriate security standards

Payment information is processed through secure, encrypted third-party platforms and is not stored directly by OBP Wellness.

4. Disclosure of Information

We do not sell or trade your personal information.

We may share information only as necessary with:

Website hosting providers
Practice management, scheduling, and communication platforms (such as Quo and Jane)
Payment processors
Legal or regulatory authorities when required by law

All third-party providers are required to protect your information and use it only for authorized purposes.

Non-identifying, aggregated data may be used for administrative or analytic purposes.

5. Your Access to and Control Over Information

You have the right to:

Request access to the personal information we have about you
Request corrections to inaccurate information
Request deletion of information, where appropriate and permitted by law
Ask questions or raise concerns about how your information is used

Requests can be made by contacting us using the information at the end of this policy.

You may unsubscribe from non-essential emails at any time using the link included in those communications.

6. Third-Party Links

Our website may include links to third-party websites. These sites operate independently and have their own privacy policies. OBP Wellness is not responsible for the content or privacy practices of these external sites.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and the revised policy will apply to information collected after the effective date.

8. Scope of This Policy

This Privacy Policy applies to information collected through:

Our website
Phone calls, voicemails, and text messages
Email and administrative communication

It does not apply to information collected during therapy sessions, psychological services, or clinical records, which are governed by professional standards, regulatory requirements, and informed consent documents provided directly to clients.

9. Your Consent

By using our website or communicating with our clinic, you consent to this Privacy Policy.

10. Questions or Concerns

If you have questions or concerns about privacy or how your information is handled, please contact us: admin@obpwellness.com

Terms and Conditions

Last Updated: September 27, 2024

Welcome to OBP Wellness! These Terms and Conditions govern your use of our website and services. By accessing or using our site, you agree to be bound by these terms. If you do not agree with these terms, please do not use our site.

1. Acceptance of Terms

By using our website, you are indicating your acceptance of these Terms and Conditions. If you do not agree to these terms, you should not use our services.

2. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be effective immediately upon posting the revised terms on this page. Your continued use of the site after changes have been made constitutes your acceptance of the new Terms and Conditions.

3. Use of Our Site

You agree to use our site only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment this site by any third party. Prohibited behavior includes, but is not limited to:

Harassment
Impersonation of others
Distribution of spam or unsolicited communications
Uploading harmful content

4. Product Information and Availability

While we strive to provide accurate information regarding our products and services, we do not warrant that all product descriptions, pricing, or other content on our site is accurate, complete, reliable, current, or error-free. We reserve the right to correct any errors and to change or update information at any time without prior notice.

5. Privacy Policy

Your privacy is important to us. Please review our [Privacy Policy](#) to understand how we collect, use, and disclose your personal information. By using our site, you consent to the practices described in our Privacy Policy.

6. Intellectual Property Rights

All content on our site, including text, graphics, logos, images, and the overall design, is the property of OBP Wellness and is protected by applicable intellectual property laws. You may not reproduce, distribute, or display any part of our site without our prior written consent.

7. Third-Party Links

Our site may contain links to third-party websites for your convenience. We do not control these sites and are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Limitation of Liability

To the fullest extent permitted by law, OBP Wellness will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of, or inability to use, our site or services. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your Province/State], without regard to its conflict of law principles. You agree to submit to the personal jurisdiction of the courts located within [Your Province/State] for the resolution of any disputes.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: admin@obpwellness.com

11. Opt-Out and Modification of Information

If you wish to opt out of future communications from us or modify the information you have provided, you can do so by:

Clicking the unsubscribe link in our emails.
Contacting us directly at the email or phone number provided above.

Please note that you may still receive emails that are already in production.

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for being a valued part of the OBP Wellness community!